Shipping & Return Policy
Shipping Information
At Endless Trax, we aim to make ordering your adventure and power equipment as straightforward as possible. We carefully prepare orders for delivery and work to ensure your products reach you safely.
Our products may include lithium batteries and other equipment that require special handling during transport. Shipping availability, delivery methods, and applicable charges may vary depending on the product, destination, and carrier requirements.
Order Processing
Once your order has been received, our team will process it for dispatch.
Before placing your order, please ensure that:
- Your delivery address is complete and accurate.
- Your contact details are correct.
- You have selected the appropriate product and specifications.
- You understand any product-specific delivery requirements.
If there is an issue with your order or delivery information, we may contact you for clarification before dispatch.
Delivery and Shipping Charges
Shipping charges and available delivery options are determined by the destination, product type, order size, and applicable carrier requirements.
Where available, shipping costs and delivery options will be displayed during checkout.
Delivery timeframes are estimates and may vary due to:
- Carrier schedules and transport delays.
- Weather and road conditions.
- Remote-area delivery requirements.
- Public holidays and peak periods.
- Dangerous goods transport requirements.
- Circumstances outside our reasonable control.
We are not responsible for delays caused by circumstances beyond our reasonable control.
Lithium Battery Shipping
Lithium batteries contain stored energy and are subject to applicable transport and dangerous goods requirements.
Depending on the product and destination, special transport arrangements may apply. Some delivery services or locations may have restrictions on the transportation of lithium batteries.
If your order requires special shipping arrangements, we may contact you before dispatch. An order may need to be delayed, adjusted, or cancelled where safe or lawful delivery cannot be arranged.
Change-of-Mind Returns
Subject to the conditions below, Endless Trax accepts eligible change-of-mind returns within 5 days of delivery.
To qualify for a change-of-mind return:
- You must contact us within the applicable return period.
- The product must be unused and uninstalled.
- The product must be returned in its original packaging.
- The product must be in resalable condition.
- You must provide proof of purchase.
- The return must be approved by our team before the product is sent back.
Please do not return an item without first contacting us and receiving return instructions.
Change-of-mind returns may be subject to applicable shipping or handling costs, where permitted by law. Certain products may be unsuitable for return because of their condition, installation, or transport requirements.
Faulty, Damaged, or Incorrect Products
If your product arrives damaged, is faulty, or does not match your order, please contact us as soon as possible.
We may ask you to provide:
- Your order number or proof of purchase.
- Photographs of the product and packaging.
- A description of the issue.
- Relevant product or delivery information.
We will assess the issue and work with you to determine the appropriate next steps.
Where a product has a fault covered by the Australian Consumer Law, you may be entitled to a repair, replacement, refund, or another remedy, depending on the circumstances and the nature of the failure.
Products That Cannot Be Returned
A product may not be accepted as a change-of-mind return if it has:
- Been installed or used.
- Been modified, dismantled, or repaired without authorisation.
- Been damaged through misuse, negligence, or improper handling.
- Been returned without prior approval.
- Lost its original packaging or no longer meets the required resalable condition.
These restrictions do not limit any rights you may have under the Australian Consumer Law.
Return Shipping
Return shipping arrangements will depend on the reason for the return and the applicable legal requirements.
For eligible change-of-mind returns, the customer may be responsible for return shipping costs, where permitted by law.
For faulty products, Endless Trax will assess the circumstances and handle shipping arrangements in accordance with the Australian Consumer Law and our applicable warranty terms.
Please wait for our instructions before sending a lithium battery or other potentially regulated product back to us.
Refunds
If a refund is approved, it will generally be processed using the original payment method, where practicable.
The timing of the refund may depend on the payment provider and banking processes. We will provide further information once your return has been assessed.
Contact Us About a Return
Before returning any product, please contact our team:
Endless Trax
Email: sales@endlesstrax.com.au
Location: New South Wales, Australia
Please include your order number, the product name, and a brief explanation of your request so that we can assist you efficiently.
Important Notice
This Shipping & Return Policy should be read together with our Warranty Policy, product instructions, and applicable Australian Consumer Law.
Lithium batteries must be handled, packaged, and transported in accordance with applicable safety and dangerous goods requirements.