Frequently Asked Questions
General
What is Endless Trax?
Endless Trax is an Australian-owned and operated brand providing products for off-grid power, outdoor adventures, touring, camping, and 4x4 applications.
Our range includes Endless Power lithium LiFePO₄ batteries, solar solutions, pure sine wave inverters, and selected 4x4 and outdoor accessories.
Where is Endless Trax based?
Endless Trax is based in New South Wales, Australia.
What products does Endless Trax offer?
Our product range includes:
- Lithium LiFePO₄ batteries
- Portable solar panels and power solutions
- Pure sine wave inverters
- 4x4 accessories
- Other products designed for camping, touring, off-grid, and outdoor applications
Lithium Battery FAQs
What type of batteries does Endless Trax offer?
Endless Power batteries use Lithium Iron Phosphate (LiFePO₄) technology.
The documentation specifies these batteries for energy storage applications such as camping, off-grid, solar, and backup power systems.
What voltage are the batteries?
The documented nominal voltage for the typical 12V LiFePO₄ system is 12.8V.
The specified maximum charging voltage is approximately 14.4–14.6V, depending on the applicable product documentation.
Always refer to the specifications for your particular battery model before connecting it to a charging system.
Can I use an Endless Power battery for camping?
Yes. The batteries are designed for applications including camping, off-grid, solar, and backup energy storage.
They can be suitable for applications such as caravans, camping setups, and other compatible off-grid power systems when correctly installed and configured.
Can the battery be used to start a vehicle?
The product documentation states that the batteries should not be used for automotive engine starting unless the specific product is designed for that application.
Always check the specifications of the specific battery before using it for engine starting.
Can I connect the batteries in series?
Do not connect batteries in series unless the specific product documentation explicitly states that the configuration is supported.
The supplied battery documentation specifically warns against series connection for the applicable products.
Can I connect the battery directly to a solar panel?
A compatible solar charging system must be used.
The battery documentation requires compatible charging equipment and an appropriate LiFePO₄ charging profile. A suitable solar controller or charging system should be installed between the solar panel and battery where required.
Do I need a fuse?
Yes.
The installation documentation requires appropriate fuse protection and recommends installing the fuse close to the battery's positive terminal.
Correct cable sizing and electrical protection are also important.
Do I need a special charger for a LiFePO₄ battery?
The charging equipment must be compatible with LiFePO₄ batteries and operate within the battery's specified charging parameters.
Using incompatible charging equipment can damage the battery and may affect warranty coverage.
Can I use an inverter with an Endless Power battery?
Yes, where the inverter is compatible with the battery and the overall electrical system is correctly designed.
The battery documentation specifically states that Endless Power is not responsible for incompatible chargers, inverters, solar regulators, or incorrect system design.
Installation & Safety
Can I install the battery myself?
Lithium batteries are technical electrical products and must be installed correctly.
The documentation states that installations should comply with applicable Australian Standards and strongly recommends using a qualified electrician.
What temperature can the battery operate in?
The documented temperature limits are:
- Charging: 0°C to 60°C
- Discharging: -30°C to 60°C
- Recommended storage: 5°C to 35°C
Always check the specifications for your particular model before operation.
Can the battery get wet?
The battery should be kept dry and protected from water exposure.
The documentation identifies water exposure, submersion, and environmental damage as conditions that can affect the battery and warranty.
Can I open the battery?
No.
Do not open, dismantle, modify, puncture, crush, or attempt to repair the battery yourself.
Unauthorised modification, disassembly, or repair may void the warranty and can create serious safety risks.
What should I do if my battery is damaged or behaving abnormally?
Stop using the battery and seek appropriate professional assistance.
The documentation warns that lithium batteries contain stored energy and can present risks including fire, explosion, and electrical shock if incorrectly handled.
Battery Care & Storage
How should I store my LiFePO₄ battery?
For long-term storage, the documentation recommends storing the battery at approximately 40–60% charge and avoiding long periods in a fully discharged state.
How often should I recharge a stored battery?
The documentation recommends recharging a stored battery approximately every 3–6 months.
Does the battery require maintenance?
Regular inspection is recommended.
Users should:
- Inspect terminals and connections.
- Keep the battery clean and dry.
- Monitor battery voltage and performance.
- Recharge after use.
- Watch for swelling, overheating, or abnormal behaviour.
Warranty
How long is the battery warranty?
Endless Power LiFePO₄ batteries are covered by a 5-year limited warranty, subject to the applicable warranty conditions.
What does the warranty cover?
Subject to the warranty conditions, coverage includes:
- Manufacturing defects.
- Faulty materials and workmanship.
- Internal cell failure under normal use.
- Qualifying Battery Management System (BMS) faults.
What is not covered by the warranty?
Warranty coverage does not apply to damage or faults resulting from conditions such as:
- Incorrect installation.
- Incorrect system design.
- Operation outside specified voltage, current, or temperature limits.
- Incompatible charging or electrical equipment.
- Physical damage or impact.
- Water ingress or corrosion.
- Unauthorised modification or repair.
- Bypassing the BMS.
- Misuse or failure to follow the product instructions.
How do I make a warranty claim?
Contact Endless Trax with:
- Proof of purchase.
- Your order details.
- The battery model.
- A description of the problem.
- Installation information where relevant.
- Photos or diagnostic information if requested.
The battery may need to be returned for inspection or testing.
What happens if my warranty claim is approved?
Depending on the circumstances and applicable law, the available remedy may include:
- Repair.
- Replacement with an equivalent product.
- Partial or full refund.
Shipping
Do you ship lithium batteries?
Lithium batteries are subject to applicable dangerous goods transport requirements.
Shipping availability and delivery methods may therefore vary depending on the product, destination, and carrier requirements.
How long will my order take to arrive?
Delivery timeframes can vary depending on your location, carrier, product, weather, road conditions, public holidays, and dangerous goods transport requirements.
Any delivery timeframe provided should be considered an estimate.
Can lithium batteries be shipped to every location?
Not necessarily.
Some locations and transport services may have restrictions on lithium battery shipments. If a particular delivery arrangement cannot be safely or lawfully completed, Endless Trax may need to contact you before dispatch.
Returns
Can I return a product if I change my mind?
Eligible change-of-mind returns are accepted within 5 days, provided the product is unused, uninstalled, in its original packaging, and in resalable condition.
Please contact us before sending anything back.
Can I return a battery after I have installed it?
Change-of-mind returns generally require the product to be unused and uninstalled.
If you believe the battery is faulty, please contact us so the issue can be assessed under the applicable warranty and Australian Consumer Law provisions.
What if my product arrives damaged?
Contact Endless Trax as soon as possible and provide your order details and photographs of the product and packaging.
We will assess the issue and advise you of the next steps.
Who pays for return shipping?
Return shipping depends on the reason for the return and applicable legal requirements.
For eligible change-of-mind returns, the customer may be responsible for return shipping where permitted by law. For faulty products, shipping arrangements will be assessed in accordance with the Australian Consumer Law and applicable warranty terms.
Australian Consumer Law
Does the Endless Trax warranty replace my Australian Consumer Law rights?
No.
The Australian Consumer Law provides consumer guarantees that cannot be excluded.
Where applicable, consumers may be entitled to a repair, replacement, refund, or compensation for reasonably foreseeable loss or damage depending on the circumstances.
Our manufacturer's or limited warranty operates alongside these statutory rights.
Need Help?
Still have a question?
Our team is happy to help you choose the right product for your setup.
Email: sales@endlesstrax.com.au
Location: New South Wales, Australia
Instagram: Endless Trax
Before installing a lithium battery or integrating it into an existing electrical system, ensure that the system is correctly designed and installed and that all equipment is compatible with the battery's specifications.